Mastering AI for Compliant Debt Recovery
Practical guidance for Debt Recovery Officers in Nigerian banks Banks in Nigeria face a familiar problem: large delinquent portfolios, rising operational costs, and recovery processes that are slow, inconsistent and — all too often — damaging to customer relationships. AI can change that. But only when it’s implemented with clean data, strict controls, and a compliance-first mindset. Why Move to AI (But Move Carefully) AI-driven outreach is not a novelty — it’s an operational multiplier. Compared with manual collections, an AI platform can scale to tens of thousands of contacts per day, operate 24/7, and automate payment setup and recurring debits — dramatically lowering cost per contact and improving speed-to-resolution. This piece shows recovery lifts and efficiency gains that are achievable when AI is applied correctly: much higher contact coverage, faster resolution, and substantial agent-time savings. That said, AI also introduces specific risks for banks: incorr...