THE HIDDEN COST OF MANUAL DEBT RECOVERY IN NIGERIAN BANKS
Call centers are stretched thin. Agents are burning out. Customers are dodging calls. Sound familiar? In banking, every naira matters and old-school debt collection is quietly draining your resources, hurting customer relationships, and putting your bottom-line at risk. If you’re a Risk & Compliance Manager, COO, or Head of Recovery, you can’t afford to ignore this any longer. Now is the time to change your debt-recovery game plan. Why Manual Follow-Up Costs You Big 1. Labor Costs Skyrocket Every call, text, or field visit adds up fast. Recruiting and training collectors, juggling shift schedules, all drive up your bottom-line costs, often with little to show for it. 2. Slow Responses Lose Cash When tasks pile up, customers slip through the cracks. By the time an agent finally reaches out, debtors may have fallen further behind or simply tuned you out, stretching payment cycles from weeks into months. 3. Generic Messages Fall Flat One-size-fits-all scripts like “Your payment i...